Customer Support

Never need another platform

We deliver robust and scalable online stores
Our solutions are comprehensive, covering all aspects of front and back-end eCommerce infrastructure. We build eCommerce platforms 100% in-house that scale alongside your business, without limitations.
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Support Analytics & Reporting

Make informed adjustments to your support strategy

Highlight inefficiencies and reward great work with detailed support analytics. Easily manage your customer support team with efficient reporting.
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Incident Management

Incident Management

Provide great customer support from a single location

Organise and address all customer calls and emails from the W2Cloud platform suite. Our customer support software helps you deliver exceptional customer experiences with incident ranking, operator response trees and detailed analytics. If an issue becomes too technical your designated customer success manager is here to help.

Custom Offers & Subscriptions

Turn complaints into compliments through points, discounts, and coupons

Create custom discounts to send to individuals, turning complaining customers into advocates. Enjoy the flexibility to customise the offer you send or configure structured problem resolution strategies and templates.
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Query Categories

Query Categories

Categorise and rank queries according to urgency and operator delegation

Maintain a strong brand reputation by addressing urgent issues first. Prioritise and delegate queries for an organised and logical approach to customer support.

Support & Admin Settings for Operators

Improve efficiency, consistency and autonomy for your support team

Provide easily accessible example answers and scripts for your customer support workers. Ensuring a consistent tone of voice, clarity of communication and reducing human error. Prioritise script creation with support analytics data. Moreover, customise admin access levels for your support staff, allowing you to align staff authority with autonomy. View individual staff results and reward success with greater autonomy.
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Website Live Chat Functionality

Address queries immediately, providing an exceptional customer experience

With live chat, you give customers a way to reach you at the exact moment that they have questions or problems they can't solve. Leading to higher satisfaction rates that fuel your sales.


Our ecosystem of partners allows for limitless platform functionality and greater project efficiency.
Unsure who we are currently partnered with?
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Questions about what's possible with W2Solution?

When you're ready to talk are sales team is available via contact form and phone.
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